Configuring Mozilla Thunderbird

Recommendation

From all open source email clients, Thunderbird remains the most mature and feature-complete. We use it internally and recommend it as an email client for use with EasyCloudify mailboxes.

Assumptions

In this short guide, we make a few assumptions:

• Your domain is configured correctly and active in the EasyCloudify Cloud Cloud Panel
• Your mailbox is active and it may be accessed via our webmail .
• Mozilla Thunderbird is already installed on your computer and you are familiar with it.

Add Mail Account

From the Preferences menu, select Account Settings which will open the accounts panel. From Account Actions choose Add Mail Account. This will bring up the wizard for configuring a new mail account.

The Name field represents the name you want shown next to your email address when sending messages. Set this field to your liking.

The Email address field must correspond to your configured mailbox in the EasyCloudify admin panel. The same goes for the Password field.

When you click Continue, Thunderbird will attempt auto-configuration. Thunderbird will immediately discover the right server settings as in the swmo screenshot below.

If autoconfig is not configured or unavailable, please use the manual settings from our Cloud Panel.

The Username must be the same for both incoming and outgoing and it must match the email address you have entered in the Email address field.

Hint: Multi-User Mail Access

We have clients who use Thunderbird at EasyCloudify for multi-user access of their support mailbox. They use Thunderbird tags to tag messages so we know who should or is already answering the message. We have only agreed ahead of time on the meaning of the colors.

This flow works surprisingly well as the server instantly syncs the tags between multiple Thunderbird instances. If you are a small team, you should try this out before you invest in a complicated ticketing system.